AI Assistant
Our first recommended way to get help is via our Ai Assistant. Our AI agent is available to assist you 24/7. To get started, click on the "Need Help? Let's chat" button at the bottom right of the screen and either select or type your inquiry. Please make sure to use up all the Ai agent resources before trying something different.
Need Help? We’re Here 24/7
Welcome to NV GEBE’s Live Chat, your direct line to customer support, available anytime, day or night.
Whether you need assistance with your electricity or water account, billing questions, or service interruptions, our team is ready to help.
Use our Live Chat to:
- Get help with billing, payments, and account details
- Report outages or technical issues
- Request service updates or reconnections
- Learn more about our ongoing projects or energy initiatives
We’re committed to providing fast, reliable support when you need it most, 24 hours a day, 7 days a week.
Powered by smart technology, our Live Chat ensures faster response times and around-the-clock assistance.
Support at Your Fingertips, Anytime, Anywhere
At NV GEBE, we understand the importance of staying connected. That’s why we offer convenient online support services to help you manage your utility needs from the comfort of your home or office.
Our Online Support includes:
Live Chat Assistance (24/7)
Connect instantly with a support agent through our Live Chat. Get real-time help with:
- Billing inquiries
- Service requests or reconnections
- Reporting outages or issues
- General information
Available 24 hours a day, 7 days a week
Account & Billing Services
Manage your account online through our Customer Portal:
- View and download your bills
- Track payment history
- Make secure online payments
- Update your contact information
Request a Callback
Prefer to speak with someone? Use our online form to schedule a call from a customer service representative during business hours.
Email Support
For detailed inquiries, you can also reach us by email. Our team typically responds within 24 hours.
Report a Problem
Use our online issue reporting tool to notify us of:
- Power or water outages
- Damaged infrastructure
- Emergency situations
NV GEBE Dispatch Center
The Dispatch is located at the Main Building in Philipsburg and is always Within Reach, 7 Days a Week.
Our Dispatch Center is here to keep you connected. Whether you’re reporting an outage, requesting assistance, or following up on service-related matters, our highly trained team is ready to assist you. Our Dispatch Center is staffed with a dedicated team of professionals trained to respond quickly, efficiently, and with care. Whether it’s a routine request or an urgent matter, we’re committed to delivering reliable support whenever you need us.
Operating Hours
Walk-In Service (Monday–Friday):
7:00 AM – 3:00 PM
Remote Support (Monday–Sunday):
7:00 AM – 9:00 PM
Available via:
- Live Chat
- Landline
How to Contact the Dispatch Center
- WhatsApp (Call or Text):
+1 (721) 588-3117 - Landline Support:
+1 (721) 546-1100
+1 (721) 546-1160
Available daily from 7:00 AM – 9:00 PM
Main Office
NV GEBE's Power main office is located at street address Philipsburg. The production and distribution of electricity to over 19, 000 clients is the sole responsibility of NV GEBE.
Power is generated through the use of fossil fuels which powers the engines. In the near future NV GEBE will be going green with the use of renewable energy which will lessen the carbon foot print and lessen the usage of fossil fuels to generate electricity.
Simpson Bay Office
For the daily operations at the power plant you will need:
- Diesel Mechanics
- Operators
- Mechanical Engineers
- Electricians
- Electrical Engineers
just to name a few..
Frequently Asked Questions
Please check the FAQ list to see if your question has already been answered.