Billing and Account Questions
What should I do if I can’t pay my bill on time?
If you’re unable to pay your bill on time, please contact our customer care team to discuss payment options or extensions.
How do I receive notifications about my bills and service updates?
You can choose to receive notifications via email, SMS, or through our mobile app. Make sure your contact details are updated in your account settings.
How can I dispute a bill or incorrect charge?
If you believe your bill is incorrect, please contact our customer care department with the details of your concern, and we will investigate it.
Can I change the name on my account?
Yes, to change the name on your account, you’ll need to submit the necessary documentation through to our customer care department.
Are there any discounts or assistance programs?
NV GEBE offers relief to the Senior citizens called the Senior Citizen Relief Program. This information is communicated via our Facebook page and the media.
Electricity-Related Questions
Why is my electricity bill so high?
A higher bill may be due to factors like increased usage, electrical appliance efficiency, or a change in fuel clause. You can contact our customer care for a detailed explanation and advice on how to reduce energy consumption.
What should I do if my meter is not working correctly?
If you suspect that your meter is faulty, please contact our customer care team to schedule an inspection.
How do I safely handle electrical emergencies?
In case of an electrical emergency, turn off all electrical appliances if safe to do so, and contact our emergency services immediately. Never try to handle electrical faults yourself.
How can I report a power outage?
If you experience a power outage, please report it immediately by calling our Help desk 1 721 588 3117 or 546 1100.
Can I get energy-saving tips from NV GEBE?
Yes! We provide energy-saving tips and advice on how to make your home or business more energy-efficient. Visit our website or contact us for more information.
General Questions
Where can I find my account number?
Your account number is listed on your utility bill, top left hand. The account number is 7 digits. If you can’t find it, please contact our customer care for assistance.
What services does NV GEBE provide?
NV GEBE provides electricity and water services to residents and businesses. We are committed to ensuring a reliable and sustainable supply of both.
How do I pay my utility bill?
You can pay your bill online through our website, via bank transfer, or at our Main Building in Philipsburg, or Branch Office in Simpson Bay. We also offer direct debit for automatic payments.
How can I apply for new electricity or water service?
You can apply for new service by visiting our website and completing the application form, or by contacting our customer care department.
Can I set up automatic payments for my utility bill?
Yes, you can set up automatic payments by linking your account to your bank. Please contact customer service to get more details.
Water-Related Questions
Why does my water look discolored or dirty?
Discolored or dirty water may be due to temporary disturbances in the water supply system, such as maintenance or repairs. If the problem persists, please contact us for an investigation.
How do I stop water service at my address?
If you wish to stop water service, please fill out a service termination request form on our website or contact customer care for assistance.
How do I report a water leak?
If you notice a water leak, please contact our customer care team or Help Desk at 1 721 588 3117.
How can I prevent water wastage at home?
Simple steps like fixing leaks, using water-efficient appliances, and reducing water consumption during peak hours can help save water. We provide further resources on water conservation tips.
How can I check my water consumption?
You can monitor your water usage by checking your meter or accessing your consumption history via our Customer Care Department.